[Blog Post] In this final post in the series, we learn how moving the onboarding resolution process as close as possible to the end-user also reduces costs and improves end-user satisfaction.
[Blog Post] A well-equipped knowledge base can help control tick volumes by allowing user to resolve certain issues on their own. This article discusses the typical service categories that lead to success for educational institution users.
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[Blog Post] Now that the portal’s approach is decided and components finalized, we turn to building the service catalog and the four major components that will kickstart your journey toward an effective service catalog.
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Organizations today need the right IT Service Management (ITSM) and Help Desk to keep the business running like clockwork. easysm is a cutting-edge, scalable solution that takes your ITSM capabilities to new heights, with flexible scalability options and enterprise resources integration options.
