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Total visibility, automation and optimization for your IT Service Management

Upgrade to a powerful service desk with integrated processes built on a common platform with a shared CMDB.

Benefit from the eleven most commonly used ITIL processes, all verified in Cherwell Service Management.

Submit requests for goods and services, report issues, and check status. Handle associated tickets, fulfilling requests and remediate incidents.

Simplify configuration and improve the experience of one of the most challenging to implement ITSM processes.

Improve ITSM processes by centrally managing configuration items, utilizing associated information, and visualizing relationships.

Track and manage the life cycle of hardware and software assets supported by the service desk

IT Service Management (ITSM)​

Total visibility, automation and optimization for your IT Service Management

Upgrade to a powerful service desk with integrated processes built on a common platform with a shared CMDB.

Benefit from the eleven most commonly used ITIL processes, all verified in Cherwell Service Management.

Submit requests for goods and services, report issues, and check status. Handle associated tickets, fulfill requests and remediate incidents.

Simplify configuration and improve the experience of one of the most challenging to implement ITSM processes.

Improve ITSM processes by centrally managing configuration items, utilizing associated information, and visualizing relationships.

Track and manage the life cycle of hardware and software assets supported by the service desk.

Departmental IT Service Management (small and medium sized businesses)

easysm is a leading ITSM and Departmental IT Service Management solution specifically built for small to medium size businesses. With its simple and easy deployment, affordable pricing and enterprise features, easysm helps you keep your IT costs down and your business up!

Human Resources Service Management

Easily and affordably automate your HR processes

Open, scalable, inclusive. easysm is the integrated Human Resources Service Management software helping companies improve performance and efficiency in HR, Recruitment, Payroll and Employee benefits functions.

Marketing Service Management

Making marketing teams more efficient

easysm provides a suite of comprehensive and integrated tools that empower your marketing service management to help manage the delivery of campaign communications, customer support solutions, service delivery and live events.

Finance Service Management

The smart way to manage Finance, Projects and Resources

Our Finance Service Management and Accounting software streamlines the way you manage your finances. We offer a comprehensive range of solutions to manage all aspects of finance from accounts payable to payroll and beyond.

Service management for
facilities teams

For organizations with multiple locations, managing multiple work order systems can be a challenge. Streamline work order management with Service management for facilities teams.

Education ITSM Solutions

Automate critical processes to capture an expert view of your campus-level services

Education ITSM provides a complete, integrated ITSM solution that streamlines campus-wide service management on a single platform. It makes it easy for students, faculty, and staff to find the support they need anytime, anywhere.

IT Service management for
financial Sevices

The world of finance changes by the minute. On top of the inherent capriciousness of the industry, financial businesses — from banks to insurance agencies and brokerages — are facing a myriad of macro challenges that come along with modernization. 

Healthcare ITSM Solutions

Empower healthcare with integrated, scalable and automated systems.

Advanced ITSM capabilities, support excellence in care and boost patient safety in your organization with Healthcare ITSM Solutions

IT Service Management for (MSPs) ITSM Solutions

Demand is shifting from cloud to digital business services.



The easysm Managed Service Provider (MSP) solution is purpose-built and simple to configure out of the box, allowing MSPs to rapidly add and support many companies and their subsidiaries. Find out how to rapidly offer new services and innovations to your customers using a flexible and cost-effective managed ITSM solution.

IT Service Management for Solutions for Manufacturing

A true service delivery machine for more innovative and reslient production.

The art of manufacturing demands a detail-oriented solution that can accommodate its complex nature — and simplify it — as well as the agility and flexibility it needs to meet market demands quickly without increasing the bottom line. easysm can help maximize the value of your operations not only in IT, but across your entire operation.

IT Service Managment Solutions for Non-Profits

Change the way you deliver IT services to your volunteeers and employees to get more done.

Charities, non-profit and community organizations are constantly working with competing priorities communication challenges and high demand, with limited budgets and capacity.

With easysm, your focus returns to the charitable cause at hand, and you can continue to go that extra mile. Our ITSM software for non-profit institutions provides an ITIL-aligned IT service desk, which helps support best practices and standardized processes to help aid the planning, management and delivery of IT services.

State and Local Government ITSM Solutions

Modern Service Delivery: The Road to Better Innovation, Security, Collaboration, and Results.

Rapidly evolving technologies and tightening budgets present new IT-related challenges for government agencies that are already occupied with keeping cities and states running for its taxpayers. CIOs are eager to incorporate new technologies like AI, cybersecurity, and cloud solutions, creating new budgetary and operational pressures. A push towards technology consolidation across municipalities means IT teams must unite and flex to support additional departments such as police, fire safety, first responders, and other critical groups.

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