Education ITSM Solutions
Automate critical processes to capture an expert view of your campus-level services
Education ITSM provides a complete, integrated ITSM solution that streamlines campus-wide service management on a single platform. It makes it easy for students, faculty, and staff to find the support they need anytime, anywhere.
Empower Education with integrated, scalable and automated systems.
Bring all campus services, from classroom IT support to library services, accommodation facilities, HR, and alumni services, together, with a unified service catalog that is WCAG 2.1 AA compliant.
Orchestration automates routine, repetitive tasks, such as password resets or application access requests. Transcend silos to standardize service delivery and enhance efficiency so your IT staff is freed up to focus on strategic campus initiatives like digitization efforts.
Gain transparency into project status with a single pane of glass view of projects and teams. Organize, plan, resource and track your projects to maximize the value of your IT staff and infrastructure.
The IT department can provide live support to students, parents, and faculty anytime, anywhere through a modern service delivery strategy. This multichannel approach includes giving users access to IT support via Slack or other common chat platforms in addition to web-based self-help portals. Furthermore, the technology integration can be modernized with intelligent virtual agents and chatbot technology as well as providing mobile-first IT assistance for mobile devices like phones or tablets.
The business value of Education Service Management
More about easysm for Education
[Blog Post] In this final post in the series, we learn how moving the onboarding resolution process as close as possible to the end-user also reduces costs and improves end-user satisfaction.
[Blog Post] A well-equipped knowledge base can help control tick volumes by allowing user to resolve certain issues on their own. This article discusses the typical service categories that lead to success for educational institution users.
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[Blog Post] Now that the portal’s approach is decided and components finalized, we turn to building the service catalog and the four major components that will kickstart your journey toward an effective service catalog.
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[Case Study] The University of Texas System was looking for a replacement to their on-premises IT Service Management solution. easysmsm provided a modern cloud-based AWS IT service management system that improved their most important metric.
[Press Release] For educational organizations seeking self-service portals and workflow automation that run in the cloud and are ITIL compliant, T4S Partners is announcing its “easysmsm for Education”, an AWS cloud solution for IT Service Management.
[Blog Post] Before designing a self-service portal, it is vital to know who the IT service desk will serve. Here we explore who users are and the best practices and business benefits for designing a self-service portal for educational institutions.
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