Education ITSM Solutions
Automate critical processes to capture an expert view of your campus-level services
Education ITSM provides a complete, integrated ITSM solution that streamlines campus-wide service management on a single platform. It makes it easy for students, faculty, and staff to find the support they need anytime, anywhere.
Empower Education with integrated, scalable and automated systems.
Bring all campus services, from classroom IT support to library services, accommodation facilities, HR, and alumni services, together, with a unified service catalog that is WCAG 2.1 AA compliant.
Orchestration automates routine, repetitive tasks, such as password resets or application access requests. Transcend silos to standardize service delivery and enhance efficiency so your IT staff is freed up to focus on strategic campus initiatives like digitization efforts.
Gain transparency into project status with a single pane of glass view of projects and teams. Organize, plan, resource and track your projects to maximize the value of your IT staff and infrastructure.
The IT department can provide live support to students, parents, and faculty anytime, anywhere through a modern service delivery strategy. This multichannel approach includes giving users access to IT support via Slack or other common chat platforms in addition to web-based self-help portals. Furthermore, the technology integration can be modernized with intelligent virtual agents and chatbot technology as well as providing mobile-first IT assistance for mobile devices like phones or tablets.
The business value of Education Service Management
Productivity Increase
Consolidated and integrated processes to reduce the number of touches. No-Code automation to reduce time and skills in building workflows. Case, Incident or request deflection through omnichannel self-service as well as automated assignments and routing.
Quicker resolution
Dashboards, Reports and integrated BI/analytics allow better tracking of KPIs creating the right insight for superior service delivery and faster performance. Intelligent Knowledge management completes this at the customer, employee and at IT staff level.
Faster Time to Market & Innovate
A simple but comprehensive platform. with no-code development and intelligent integration (iPaaS), make application delivery much faster. Additionally, because of low maintenance and easy upgrades, users get access to new capabilities sooner.
Higher Net Promoter Score (NPS)
Through intelligent and consumerized engagement combined with efficient fulfilment, your customers / citizens / patients / passengers / students / partners... will show a higher satisfaction, be less likely to seek alternatives and even promote your services.
More Satisfied Users
By offering them a simple, intuitive and omni-channel system of engagement, but also an insight into the progress of their requests, incidents or cases.
Less Cases, Requests or Incidents
Through efficient multi-channel self-service including Virtual Agents (Al Bots), intelligent knowledge management and social, community or collaborative approaches.
More Automated Processes
Rapidly building/configuring no code automations to relieve staff from manual, mundane, repetitive and eventually error-prone tasks, or complicated end-to-end enterprise processes.
Lower Total Cost of Ownership
Low administrative requirements, easy and rapid upgrades, low development or configuration costs, flexibility in hosting and attractive licensing models contribute to a significantly lower TCO.
More about easysm for Education
Onboarding end users – The shifting left model to handling user entry and exit
[Blog Post] In this final post in the series, we learn how moving the onboarding resolution process as close as possible to the end-user also reduces costs and improves end-user satisfaction.
Building a knowledge base – The structure and categorization of your self-help articles
[Blog Post] A well-equipped knowledge base can help control tick volumes by allowing user to resolve certain issues on their own. This article discusses the typical service categories that lead to success for educational institution users.
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Designing the service catalog – The four essential building blocks
[Blog Post] Now that the portal’s approach is decided and components finalized, we turn to building the service catalog and the four major components that will kickstart your journey toward an effective service catalog.
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University of Texas System improves time to resolution
[Case Study] The University of Texas System was looking for a replacement to their on-premises IT Service Management solution. easysmsm provided a modern cloud-based AWS IT service management system that improved their most important metric.
University of New Mexico doing more with less
[Case Study] The University of New Mexico surmounted the challenged of reduced funding by turning to easysmsm for an ITSM solution that was not only budget-friendly but enabled the university to make powerful, data-driven decisions.
T4S Partners Releases a Cloud-based ITSM Solution for Education
[Press Release] For educational organizations seeking self-service portals and workflow automation that run in the cloud and are ITIL compliant, T4S Partners is announcing its “easysmsm for Education”, an AWS cloud solution for IT Service Management.
Building a self-service portal
[Blog Post] Online self-service portals provide access to various services. We talk about critical components and commonly used approaches: focused, unified, and hybrid.
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Improve Your Self-Service Portal to Increase Student and Faculty Satisfaction
[Blog Post] Before designing a self-service portal, it is vital to know who the IT service desk will serve. Here we explore who users are and the best practices and business benefits for designing a self-service portal for educational institutions.
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Our Awesome Partners
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