IT Service Management Solutions for Non-Profits

Change the way you deliver IT services to your volunteers and employees to get more done.

Charities, non-profit and community organizations are constantly working with competing priorities communication challenges and high demand, with limited budgets and capacity.

With easysm, your focus returns to the charitable cause at hand, and you can continue to go that extra mile. Our ITSM software for non-profit institutions provides an ITIL-aligned IT service desk, which helps support best practices and standardized processes to help aid the planning, management and delivery of IT services.

Establish a single point of contact for beneficiaries, donors, and volunteers with easysm.

easysm acts as a one-stop shop for all things IT for your non-profit; it serves as the first line of support and boosts volunteers and donors’ relationships. From working a ticket to addressing a service request on which IT resources are available, easysm empowers employees to help themselves and obtain services faster.

Display all the services you provide in a self-service portal

Allow your nonprofit organization to manage service delivery across various functions from a single platform. easysm enables your IT team to streamline service delivery by using proven ITSM best practices to manage instances and automate workflows to meet your needs.

Optimize your operations by automating routine activities

Nonprofit organizations always need more volunteers. Precious manpower should not be used to perform manual IT service desk tasks like notifying a technician to pick up a ticket or categorizing requests. Automating nonprofit help desk activities allows your IT team to better utilize your nonprofit organizations resources, reduce duplication of efforts, and spend more time helping those in need.

Boost productivity by adopting ITSM best practices

Implement best practice IT service management with easysm’ full-stack ITSM suite. Make multiple ITSM processes, such as incident, change, problem, asset, and project management, work in tandem. Manage the complete life cycle of a ticket with incident management, visually build relationships between CIs to analyze the business impact of any outages with the CMDB, and more.

Deliver on time and on budget results with IT project management

easysm offers complete control over your nonprofit organization’s IT projects from beginning to end. Enable your IT team to carry out multiple projects and track their progress to meet established goals within parameters of cost, schedule, and quality. Monitor multiple projects and analyze trends from a single console with the project overview map and project dashboards. Get a clear picture of the entire project, eliminate risks, and improve the chances of achieving the desired results.

easysm Advantages

The easysm MSP solution is a purpose-built extension to Cherwell’s IT service management platform. This solution enables MSPs to rapidly add and support many companies and their subsidiaries with little overhead.