Universities often have complex environments, widespread resources, and limited budgets. The University of Texas System was looking for a replacement to their on-premises IT Service Management solution. Their legacy system was costly to maintain and did not support the application support process required for both the current and retired employee population. The AWS cloud based HRMS system provides the payroll and benefits information to over 100,000 current and retired employees. Incident reporting and case management services needed to be registered and resolved in a timely manner. The existing method support method was by phone only.
The cloud-based (AWS) ITSM solution covers the University of Texas System and its current and retired employee population.
The successful effort replaced an end-of-life, on-premises, legacy solution with a modern, cloud-based, AWS IT service management system. Some of the other noted benefits include:
To achieve the best outcome for our customers, easysm is hosted in AWS and leverages various elements of cloud technology to provide the best user experience. The system leverages a suite of Open and purpose-built private APIs to create an automated environment for Service Management onboarding and ongoing use. easysm has been built with simplicity and time to value in mind. easysm is hosted onshore using AWS and is supported by our managed services team. The platform is scalable to suit individual customer requirements while still adhering to the requirements outlined within the AWS well-architected solution guidelines, the solution includes all the features and modules available within a dedicated ITSM SaaS platform.